{"id":103,"date":"2025-05-28T08:26:11","date_gmt":"2025-05-28T08:26:11","guid":{"rendered":"https:\/\/cubswp.com\/pyrus\/?page_id=103"},"modified":"2025-05-30T12:45:19","modified_gmt":"2025-05-30T12:45:19","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/cubswp.com\/pyrus\/index.php\/reembolso_devoluciones\/","title":{"rendered":"POL\u00cdTICA DE ENV\u00cdOS Y DEVOLUCIONES"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">POL\u00cdTICA DE ENV\u00cdOS Y DEVOLUCIONES<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">ENV\u00cdOS<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u00c1mbito de entrega<\/strong><\/h3>\n\n\n\n<p>Realizamos env\u00edos a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Espa\u00f1a peninsular y Baleares<\/li>\n\n\n\n<li>Canarias, Ceuta y Melilla<\/li>\n\n\n\n<li>Uni\u00f3n Europea<\/li>\n\n\n\n<li>Otros destinos internacionales bajo consulta previa<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Plazos de entrega<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Espa\u00f1a peninsular<\/strong>: 24 a 72 horas laborables<\/li>\n\n\n\n<li><strong>Baleares<\/strong>: 2 a 4 d\u00edas laborables<\/li>\n\n\n\n<li><strong>Canarias, Ceuta y Melilla<\/strong>: 4 a 7 d\u00edas laborables<\/li>\n\n\n\n<li><strong>Uni\u00f3n Europea<\/strong>: 5 a 10 d\u00edas laborables<\/li>\n<\/ul>\n\n\n\n<p>Los plazos pueden variar en promociones, rebajas o alta demanda. Siempre intentamos cumplirlos con la mayor puntualidad.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Costes de env\u00edo<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Env\u00edo est\u00e1ndar a Espa\u00f1a peninsular: <strong>4,95 \u20ac<\/strong><\/li>\n\n\n\n<li>Env\u00edo gratuito en pedidos superiores a <strong>60 \u20ac<\/strong><\/li>\n\n\n\n<li>Otros destinos: se calcular\u00e1 autom\u00e1ticamente durante el proceso de compra<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Seguimiento del pedido<\/strong><\/h3>\n\n\n\n<p>Recibir\u00e1s un email con el n\u00famero de seguimiento una vez el pedido haya salido de nuestro almac\u00e9n. Puedes consultar el estado de tu env\u00edo en el sitio web del transportista.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">DEVOLUCIONES<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Plazo para devoluciones<\/strong><\/h3>\n\n\n\n<p>Tienes <strong>14 d\u00edas naturales<\/strong> desde la recepci\u00f3n del pedido para solicitar una devoluci\u00f3n o cambio, sin necesidad de justificar el motivo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Condiciones para devolver un producto<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El art\u00edculo debe estar <strong>sin usar<\/strong>, <strong>en perfecto estado<\/strong> y <strong>en su embalaje original<\/strong><\/li>\n\n\n\n<li>No se aceptan devoluciones de productos usados, da\u00f1ados o sin caja<\/li>\n\n\n\n<li>El cliente debe conservar el justificante de compra<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Procedimiento<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Escribe un email a <strong><a>contacto@pyrus.com<\/a><\/strong> indicando:\n<ul class=\"wp-block-list\">\n<li>N\u00famero de pedido<\/li>\n\n\n\n<li>Nombre y motivo de la devoluci\u00f3n (opcional)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Te indicaremos c\u00f3mo proceder al env\u00edo de vuelta.<\/li>\n\n\n\n<li>Una vez recibido y revisado el producto, procesaremos:\n<ul class=\"wp-block-list\">\n<li><strong>El reembolso<\/strong> por el mismo m\u00e9todo de pago (en un plazo m\u00e1ximo de 14 d\u00edas)<\/li>\n\n\n\n<li><strong>El cambio de talla o producto<\/strong>, si as\u00ed lo prefieres y hay disponibilidad<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Gastos de devoluci\u00f3n<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si la devoluci\u00f3n es por <strong>defecto o error nuestro<\/strong>, nosotros asumimos el coste.<\/li>\n\n\n\n<li>Si la devoluci\u00f3n es por <strong>cambio de talla, modelo o desistimiento<\/strong>, el cliente asume los gastos del env\u00edo de vuelta.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cambios<\/strong><\/h3>\n\n\n\n<p>Los cambios de talla o producto se gestionan como una devoluci\u00f3n + nuevo env\u00edo. Si prefieres, puedes hacer el pedido de nuevo y solicitar el reembolso del anterior.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">PRODUCTO DEFECTUOSO O ERROR EN EL PEDIDO<\/h2>\n\n\n\n<p>Si el producto presenta un defecto de fabricaci\u00f3n o no coincide con tu pedido:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Notif\u00edcalo en las <strong>primeras 48 horas<\/strong> desde la recepci\u00f3n.<\/li>\n\n\n\n<li>Te enviaremos una recogida sin coste y te enviaremos el producto correcto o te devolveremos el importe.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">CONTACTO<\/h2>\n\n\n\n<p>Si tienes dudas, cont\u00e1ctanos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email<\/strong>: <a>contacto@pyrus.com<\/a><\/li>\n\n\n\n<li><strong>Tel\u00e9fono<\/strong>: +34 944 123 456<\/li>\n\n\n\n<li><strong>Horario de atenci\u00f3n<\/strong>: Lunes a viernes, de 10:00 a 18:00<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE ENV\u00cdOS Y DEVOLUCIONES ENV\u00cdOS \u00c1mbito de entrega Realizamos env\u00edos a: Plazos de entrega Los plazos pueden variar en 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